Delivery and Return Terms
Consumer Rights – Right of Withdrawal – Cancellation and Return Conditions
GENERAL
By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement provided to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws related to the sale and delivery of the purchased product.
IF THE PRODUCT PRICE IS NOT PAID
If the buyer fails to pay for the purchased product or cancels the payment in the bank records, the Seller’s service obligation will be terminated.
PURCHASES MADE USING A CREDIT CARD WITHOUT AUTHORIZATION
If it is determined that the credit card used for payment after the service has been received was used by unauthorized persons fraudulently, and the product price is not paid to the Seller by the relevant bank or financial institution, the membership transaction will be canceled.
2. RIGHT OF WITHDRAWAL
RIGHT OF WITHDRAWAL OF THE BUYER
The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the delivery date of the product to the Buyer or the person/institution specified by the Buyer, by notifying the Seller through the contact details below, without assuming any legal or penal responsibility and without providing any justification.
SELLER’S WITHDRAWAL NOTIFICATION CONTACT DETAILS
-
COMPANY NAME: Iwastech Software E-Commerce Export and Import Limited Company
-
ADDRESS: Eryaman Mah. Oyak Atakent No:27 Etimesgut / Ankara
-
E-MAIL: [email protected]
-
PHONE: (+90) 545 596 33 20
WITHDRAWAL PERIOD
The Buyer may cancel the purchased service within 14 (fourteen) days from the date of signing the agreement.
In cases where the service contract has started with the consumer’s consent before the right of withdrawal expires, the right of withdrawal cannot be exercised.
The costs arising from the use of the right of withdrawal are borne by the Buyer.
To exercise the right of withdrawal, the Buyer must notify the Seller in writing via registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used as per the “Products for Which the Right of Withdrawal Cannot Be Used” clause in this Agreement.
EXERCISE OF THE RIGHT OF WITHDRAWAL
-
The invoice for the service provided to the individual or Buyer must be returned.
-
If the invoice for the product to be returned is corporate, the return process must include the return invoice issued by the institution.
-
For returns of orders invoiced to institutions, the return process cannot be completed unless a “RETURN INVOICE” is issued.
3. RETURN CONDITIONS
The SELLER is obligated to return the total amount and the documents that place the BUYER under obligation within 10 days after receiving the withdrawal notice and to accept the return of the goods within 20 days.
If the value of the product decreases due to the BUYER’s fault or if the return becomes impossible, the BUYER is liable to compensate the SELLER for the damages in proportion to the fault. However, the BUYER is not responsible for any changes or deterioration caused by proper use of the product within the withdrawal period.
If the total amount falls below the campaign limit due to the exercise of the right of withdrawal, the discount amount utilized under the campaign will be canceled.
4. DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on the payment transaction made with a credit card, the BUYER agrees, declares, and undertakes to pay interest in accordance with the credit card agreement between the cardholder and the bank and to be responsible towards the bank. In this case, the relevant bank may resort to legal means; it may claim any costs and attorney fees from the BUYER, and in any case, if the BUYER defaults due to the debt, the BUYER agrees to pay the damages incurred by the SELLER due to the delayed performance of the debt.
5. PAYMENT AND DELIVERY
Bank Transfer or EFT: You can make a payment by transferring funds via bank transfer or EFT to our bank account.
● Payment with Credit Card: You can use your credit cards to make a one-time payment or take advantage of online installment options through our website. In online payments, the amount will be deducted from your credit card at the end of your order process.